At Muttons, we are committed to maintaining the trust and privacy of our customers. Our commitment to keeping your personal data secure and being clear about how your personal data is processed is very important to us.
This Privacy Policy sets out how Muttons Country Store Ltd will process your personal data through your use of our stores website www.muttons.co.uk (the âWebsiteâ).
Our Privacy Policy lets you know:
- Who we are;
- How we collect and process your personal data;
- What data we collect;
- The reasons for which we may use your personal data;
- Who we may share your personal data with;
- How long we keep your data;
- Your rights and choices in relation to your personal data, and;
How to contact us with any queries.
WHO ARE MUTTONS COUNTRY STORE?
Muttons Country Store Limited is a company registered in England & Wales. We are a small family owned & run business based in Warwickshire.
We operate & own the ecommerce website www.muttons.co.uk.
Our company registration number is: 11394305
Our registered address is Southerly Park, Binton, Stratford upon Avon, Warwickshire, CV37 9TU. For the purpose under data protection law, we are the controller in respect of your personal data. This is because we make decisions about how your personal data is collected and used, and for what purposes we will use such data.
For any data protection queries, you may contact us:
- by email: help@muttons.co.uk
- by telephone: 01789 777933
- by writing to us at:
Muttons Customer Service
Southerly Park
Binton
Stratford upon Avon
Warwickshire
CV37 9TU
As other online shops do, Muttons collects your personal data. This means we can process and send out your orders as quickly as possible. It also ensures that we can keep in contact with our customers once they have ordered, with delivery updates etc.
KEY DEFINITIONS
- âPrivacy Policyâ refers to this Privacy Policy.
- âMuttonsâ, âMuttons Country Storeâ âweâ, âusâ and/or âourâ refers to Muttons Country Store, unless specified otherwise.
- âYouâ and âyourâ refers to the individual to whom personal data covered by this Privacy Policy relates.
PERSONAL DATA WE MAY COLLECT
When visiting www.muttons.co.uk (the âWebsiteâ) we may collect and process the following personal data, which includes but is not limited to:
- Personal details: including your first name, last name and title.
- Contact details: including your billing and shipping addresses, e-mail address and telephone numbers.
- Demographic data: including IP address, time zone.
- Financial data: including bank details and credit/debit card information.
- Transactional/Payment data: information on goods purchased online, including payment and card information, billing and deliveries.
- Account data: including your username and password.
- Communications data: including any correspondence with us and any feedback that you provide us with.
- Technical data: including your IP address, login data, browser type & version, time zone setting and location, browser plug-in types & versions, operating system and other technology on the device which you use to access our website.
- Marketing data: your preferences for receiving marketing and communications from us.
HOW WE COLLECT PERSONAL DATA
We collect most of the personal data that we process about you directly from you when you provide us this information to us by:
- Placing orders on the Website or by telephone;
- Registering on the Website for an online account or otherwise contact us to obtain information relating to our products and/or services;
- Updating your online account information;
- Communicating with us by telephone, e-mail or otherwise;
- Contacting us, by any means, with queries or complaints;
- Engaging with us on social media.
We may also collect technical information using cookies (no not the biscuit kind) when you access and interact with the Website. Please see our separate cookie policy for more details.
When you visit the Website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Website, and information about how you interact with the Website. We refer to this automatically collected information as âDevice Information.â
We collect Device Information using the following technologies:
– âCookiesâ are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– âLog filesâ track actions occurring on the Website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– âWeb beacons,â âtags,â and âpixelsâ are electronic files used to record information about how you browse the Website.
Our Website and products are not directed to children who are under the age of 18. We do not knowingly collect personal data from children under the age of 18. If you have reason to believe that a child under the age of 18 has provided personal data to us through the Website, please contact us at help@muttons.co.uk and we will promptly delete such data. We also use Google Analytics to collect data on how our users find and use the Website. For more information please visit: https://support.google.com/analytics/#topic=1008008
HOW WE USE YOUR PERSONAL DATA
Any personal information/data which is submitted to us via the website, will be used for the purposes specified in this privacy policy or in relevant parts of the website.
We use personal information that we collect to fulfil any orders which are placed through the Website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this information/data to:
- Manage the Website
- Improve your browsing experience by personalising the Website.
- Enable your use of the services available on the Website.
- Send the goods purchased via the Website.
- Send statements and invoices to you.
- Collect payments from you.
- Send you general (non-marketing) commercial communications.
- Send you email notifications which you have specifically requested.
- Send to you [our newsletter and other] marketing communications relating to our business [or the businesses of carefully selected third parties] which we think may be of interest to you by post or, which you have consented to, by email or similar technology (you can inform us at any time if you no longer require marketing communications).
- Provide third parties with statistical information about our users â but this information will not be used to identify any individual user.
- Deal with enquiries and complaints made by or about you relating to the website.
- Keep the website secure and prevent fraud.
All our website financial transactions are handled through our payment services provider, PaymentSense. You can review the PaymentSense privacy policy at https://www.paymentsense.co.uk/legal/privacy/. We will share information with PaymentSense only to the extent necessary for the purposes of processing payments you make via our website and dealing with complaints and queries relating to such payments.
SHARING YOUR PERSONAL DATA
We share personal data with third parties to help us use your personal data, as described above. For example, we use Google Analytics to help us understand how our customers use the Website–you can read more about how Google uses your personal data here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. Finally, we may also share your personal data to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
LEGAL BASIS FOR PROCESSING PERSONAL DATA
By law, when processing your personal information, a company is required to have a âlegal basisâ for doing so. The legal basis we use to process your personal information will generally be one or more of the following:
- Contractual basis: it is necessary to enable us to comply with our contractual obligations to supply you with products and/or services;
- Legitimate interest: it is necessary for our legitimate business interests in administering our relationship with you and running our business effectively. Where legitimate interest is our legal basis for processing your data, we will take into account any potential impacts on your rights, freedoms, and interests;
- Legal compliance: it is necessary to enable us to comply with a legal or regulatory obligation; or
- Consent: where we have asked for and gained your consent to use your information for particular purposes e.g. to send you marketing communications.
If you fail to provide information that we have requested, we may be unable to provide some products and services to you. For example, if you failed to provide us with your full address, it would not be possible for us to fulfil your delivery, or if you failed to provide us with your payment card details then we will not be able to process your payment.
YOUR LEGAL RIGHTS REGARDING YOUR DATA
You have the following rights in relation to the handling of your personal data:
- You have the right to request details of your personal data held about you by us.
- You have the right to have inaccuracies corrected for personal data held about you by us.
- You have the right to have personal data held about you erased / deleted.
- You have the right to object to direct marketing being conducted based upon personal data held about you by us.
- You have the right to restrict the processing for personal data held about you by us, including automated decision-making.
- You have the right to data portability for personal data held about you by us.
To protect the confidentiality of your information, we will ask you questions to verify your identity before proceeding with any requests to exercise your rights under this privacy policy.
For more information on your legal rights or if you would like to exercise these rights, please contact us using the contact details at the end of this notice.
HOW LONG DO YOU KEEP DATA FOR?
When you place an order through the Website, we will maintain your Order Information for our records. To comply with HM Revenue and Customs (HMRC) we retain transactional records for 6 years from the end of the last company financial year they relate to, or longer if:
- they show a transaction that covers more than one of the companyâs accounting periods
- the company has bought something that it expects to last more than 6 years, like equipment or machinery.
We retain your personal data for as long as reasonably necessary to provide the Services and fulfil the transactions you have requested, complying with our legal obligations or for other legitimate business purposes, such as maintaining business and financial records, resolving disputes, maintaining security, detecting and preventing fraud and abuse, and enforcing our agreements.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
ANY QUESTIONS OR QUERIES? PLEASE LET US KNOW/ HOW TO CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at help@muttons.co.uk or by mail using the details provided below:
Muttons Country Store Ltd.
Southerly Park
Binton
Stratford upon Avon
Warwickshire
CV37 9TU
United Kingdom
Whilst we would appreciate the opportunity to deal with your concerns before you do so, if you are unhappy with how we have used your personal information you have the right to lodge a complaint at any time with a supervisory authority. The supervisory authority in the UK is the Information Commissionerâs Office (ICO).